In-House Property Management Services: Going to Work for You 

by Lee Schnyder, Senior Property Manager, Occidental Management

As it often goes in the property management realm, the majority of the time someone from our team is speaking with a tenant is when something has gone wrong. Most of the calls we receive begin with, “It’s 88 degrees in our office, water is flowing non-stop,” or “I’m pretty sure I smell gas.” Not the ideal atmosphere for collaborating when you are in firefighting mode at the beginning of a conversation. Occidental’s property management team is changing this dynamic.

We are working to build long-term partnerships with our tenants. From the initial move-in or completion of a build-out, we are connecting with our tenants to help them in the most important phase of their business — opening day and every day thereafter. Occidental thrives to establish a long-term business relationship allowing the customer to succeed in their current space and hopefully expand into other Occidental properties. 

We also develop long-term relationships with our vendors. Having exclusive agreements with vendors allows us to negotiate aggressive pricing and deliver quick turnaround times and quality work. Working with the same vendors also helps to ensure that Occidental’s standards are consistent across all our properties. With the extremes of weather, response times must meet our tenant demand to alleviate maintenance issues before they become critical.  

Initial meetings help the tenant understand their responsibilities for the space and items that are covered by the landlord. We focus on the areas tenants don’t have the time for: curb appeal, irrigation, lighting, well-maintained parking lots and sidewalks, roofing and, most importantly, HVAC systems. We understand that you have a full plate running your business on a day-to-day basis, so we’re here to simplify your business needs. 

Occidental is available to assist with any maintenance questions that may arise inside of your space. If you just need to use us as your “phone a friend” to determine the best way to paint an accent wall, all the way to the extreme of wanting assistance in selecting a contractor to add onto or remodel your space; Occidental’s team is available to help in all these discussions.

Communicating with the Occidental property management team is just that easy. You can call us at 316-262-3331, email pm@occmgmt.com or use our maintenance portal MaintainX to turn in a maintenance request at any time day or night. Our after-hours team is on-call 24/7 in case of emergency.  If you need to discuss a question regarding your space we are always happy to visit you at your office. 

We pride ourselves on having a knowledgeable maintenance team with over 60 years of experience that provides quick turnaround on work orders … Preventative maintenance programs to minimize downtime and lower CAM costs …. And safety measures to ensure safe workplaces for you, your employees and your customers. These are just a few of the advantages of the Occidental property management team.  

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